Emergency Service
24/7 Emergency Propane Service in East Texas
If you smell gas, have run out of propane, or have no heat, call us. Someone answers around the clock, every day of the year.
Call Us
Call the Emergency Line
Emergency service runs 24 hours a day, 365 days a year. Call the main line, or the branch nearest you.
Is This an Emergency?
What Counts as a Propane Emergency
Call Us Right Away
- You smell gas, inside or outside.
- Your gauge reads empty or appliances have stopped.
- You have no heat.
- Your tank has been hit, tipped, or damaged.
- Water has reached your tank, regulator or controls.
- Your carbon monoxide alarm is sounding.
These Can Wait for Business Hours
- Scheduling a routine delivery.
- Requesting a tank top up.
- A billing or account question.
- Booking an appliance installation.
- Scheduling a routine safety inspection.
- Asking about pricing, budget billing or a new tank.
Before You Do Anything Else
If You Smell Gas
If anyone is in danger, you see fire, or you cannot get out safely, call 911 first. Then call us.
Get Everyone Out
Leave the building or the area immediately. Take everyone with you, including pets, and stay well away from it.
Do Not Make a Spark
Do not touch light switches, appliances, thermostats or phones. Do not start a vehicle or use a flame.
Shut Off the Gas
Only if you can reach the tank safely, turn the main supply valve clockwise to close it. Otherwise, leave it.
Call 911
From a neighbor's phone or a mobile well away from the building, call 911 or your local fire department.
Then Call Us
Once you are safely away and emergency services are on their way, call us so we can send a technician.
Do Not Go Back
Stay out until emergency personnel or a qualified propane technician tells you it is safe to return.
The Other Emergency
If You Have Run Out of Propane
Close the Tank Valve
Turn the main propane supply valve clockwise to close it. Then call us, and we'll refill your tank to get your house up and running again.
Do Not Relight Anything
An empty propane storage tank puts out every pilot light. A qualified technician must perform a leak-test and relight the system first.
Keep the Heat You Have
Stay warm with extra layers and blankets while you wait for us. Never use a grill, stove, or generator indoors for heat.
Never run outdoor equipment indoors to keep warm. Barbecues, camp stoves, patio heaters, and generators produce odorless carbon monoxide that is fatal when used in an enclosed space. If your carbon monoxide alarm sounds, get out and call 911.
Two Minutes
What You Can Check First
If you do not smell gas and there is no immediate danger, these four checks take a couple of minutes and often explain the problem. Every one is something to look at, not something to fix.
Your Tank Gauge
Lift the dome and read the dial. Below 10 percent is low, and zero means empty.
The Tank Valve
Make sure the main supply valve on the tank is fully open and not partly closed.
Your Thermostat
Confirm it is set to heat, above room temperature, and that its batteries are not dead.
Breaker and Switch
Check the furnace breaker has not tripped and the emergency shut off switch is not off.
If none of those explains it, call us. Do not attempt a repair yourself, and do not relight a pilot light.
Common Questions
Emergency Service Questions
What Happens After I Call?
You will speak to someone who can view your account details and the delivery history for your address. They will tell you what happens next.
Do I Need to Be a Texas Star Customer?
No. We answer emergency calls whether you are an existing customer. Please note that an emergency fee applies.
Is There a Charge for an After Hours Call?
Yes. We add an emergency propane delivery fee to after-hours calls and same-day deliveries. To prevent running out, consider Keep Full delivery.
How Quickly Will Someone Get to Me?
It is our practice to reach you within the hour. If your call goes to voicemail, leave your contact information so we can call you back.
Can I Use Another Fuel If I Run Out of Propane?
No. Do not substitute another fuel or relight the propane system yourself. Instead, give us a call, and we'll take care of you.
Be Ready Before the Next Emergency
Emergency service is one of the reasons to have a propane supplier who knows your address and your equipment. Become a Texas Star Propane customer today.